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Vendor Perspective

Ask an Analyst: 2024 Reviews

Understand the year ahead by examining which technology developments from 2024 turned out to impact enterprise communications the most.
No Jitter Staff
January 07, 2025

Cliches become cliches because they're rooted in observations that are applicable to specific situations, and "this past year was a transformative one" is a tech cliche that neatly applies to the enterprise communication and collaboration space. To better understand the changes we weathered -- and how these changes may shape 2025 -- we talked to several industry experts for their insight.

The TL;DR: 2024 was the year generative AI was expected to get a job and do that job well. Analyst Mila D'Antonio covered the rise of customized LLMs to serve specific industry needs, while Derek Top outlined the impact of AI-owned workflows. Beth Schultz examined the impact gen AI has begun to have on the everyday employee experience while Brent Kelley provided us all with a reality check on the relationship between a platform's most useful features and its revenue potential.

To get greater, more detailed insight, please enjoy the pieces below:

 

Ask an Analyst: 2024 Trends in Collaboration Tech -- A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on potential trends in 2025.

 

Ask An Analyst: 2024 Review from Omdia’s Brent Kelly -- Omdia analyst Brent Kelly responds to a few questions on some key trends in UCaaS, CCaaS and AI that occurred during 2024.

 

Ask an Analyst: 2024 Digital Workplace Trends -- A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.

 

Ask an Analyst: 2024 Trends in Generative AI -- A look back at some of the Gen AI trends in 2024, including the rapid-fire debut of AI assistants, the introduction of AI Agents, as well as some insights on how enterprises might approach choosing Gen AI solutions.

 

Ask an Analyst: 2024 Trends in the Contact Center -- A look back at some of the contact center, CX and AI trends, as well as a glimpse of what come in 2025 in those same areas.

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Vendor Perspective