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Contact Center & Customer Experience

Forrester Report: Total Economic Impact of IBM Watson Assistant

Discover key findings on how IBM Watson Assistant has netted organizations a variety of quantifiable benefits.
September 14, 2021

 
For this Total Economic Impact report, Forrester examined how four enterprises are benefiting from the use of IBM’s Watson Assistant conversational AI for customer self-service, employee self-service, and agent assist use cases.
 
Read this in-depth analysis to discover Forrester’s key findings, including how Watson Assistant has netted organizations quantifiable benefits such as:
 
  • $23.9 million in savings
  • 337% return on investment
  • 10% reduction in handle time
  • and much more

 

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