Alan draws a distinction between communications capabilities that are "consistent and coherent" vs. the notion of "seamlessness": "It's not going to be seamless; nothing's actually seamless. But you will have a coherent experience and that's an important differentiation."
Alan also says that the Cisco acquisition of WebEx will lead to an integration where certain Unified Communications capabilities will be available in a SaaS model: "You'll start to think about UC capabilities the way you think about widgets."
Alan also gets into some of the nuances of presence, and he makes reference to Cisco Unified Application Environment or CUAE, which are its APIs that can be used as a platform for developers to build UC apps that run on Cisco UC Manager.
Video here:
