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Monitoring, Management and Security

Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In-depth guide to the key technologies and policies helping CX leaders to create a secure and high-performing hybrid or WaH workforce.
May 04, 2022

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Image: fabio camandona - Alamy Stock Photo

Contact Babel, one of the world’s leading CX industry analysis groups, has partnered with ThinScale to produce The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions.

This in-depth guide highlights the key technologies and operational policies used by contact center leaders to create a secure and high-performing hybrid or WaH workforce. This fully independent paper offers insight and advice on:

  • Long-term outlook for remote working
  • Quality, cost & performance optimisation
  • Role of cloud technology
  • Security & compliance
  • Remote workforce motivation
  • Management & communication

The report also covers concerns and challenges raised by contact center leaders, with practical guidance on to overcome them. It focuses on where the key opportunities are for cost-savings, better agent productivity, and operational efficiency.

This resource is highly recommended for contact center business leaders across all departments including HR, IT, Operations and C-Suite.

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