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Making Lemonade in the Contact Center

Vanguard Communications has a really interesting case study on its blog. The author, Jason Alley, describes what he and the client did when a management personnel change threatened to strand some signficant investment.

Vanguard Communications has a really interesting case study on its blog. The author, Jason Alley, describes what he and the client did when a management personnel change threatened to strand some signficant investment.