My colleague Alaa Saayed recently published Frost & Sullivan’s latest study on the North American Enterprise Telephony Equipment Implementation and Management Services Markets. Clients can download the full report at www.frost.com. Here are some highlights:
* The North American enterprise telephony equipment implementation and management services market is up for a small, but sustainable growth over the next five to six years.
* It is a mature market that is undergoing several changes as enterprises migrate toward converged Internet Protocol (IP) networks and new telecommunication infrastructures.
* As telephony equipment shipments suffered substantial declines over the past couple of years due to the economic downturn, installation and professional services revenues naturally declined as well.
* Similarly, the slow growth of the North American business sector and the tighter focus on cost savings limited the growth of maintenance and management services in 2008 and 2009.
* The North American telephony equipment implementation and management services market is estimated to have delivered revenues of USD 4.35 billion in 2009--a 10.7 percent decline year-over-year from 2008.
* In spite of this challenging scenario, the telephony services market is expected to gradually recover from its current state driven by the continuing migration to IP as well as the increased interest to outsource the management of CPE telephony equipment.
