TechTarget and Informa Tech’s Digital Business Combine.

TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

  1. Home
  2. Customer-experience
  3. Delivering Great CX Requires Right Tech, Empathetic Culture
Customer Experience

Delivering Great CX Requires Right Tech, Empathetic Culture

For health IT company Cognosante, delivering exceptional experiences is about technology, people, and processes, as shared in this video interview.
May 07, 2019

In healthcare, customer engagements can be stressful or difficult, requiring a special touch, as Michael Zurat, director of engagement solutions at Cognosante, shared in the above video interview. That’s why the health IT company takes a comprehensive approach, using the latest technologies that can provide better security and automation, for example, and training its agents to be empathetic to customers’ needs. Watch now!

Tags:

Talkdesk
CX
tech
culture
Cognosante
News & Views
Customer Experience
AI & Automation
CCaaS
Contact Center & Customer Experience
Security