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Contact Center & Customer Experience

Improving the Customer Experience with Automation

New AI technologies can connect disparate systems, streamline workflow processes and boost customer experience.
November 10, 2021

automation_AdobeStock_233022480_11321.jpeg

A graphic showing tech automation
Image: Egor - stock.adobe.com

 
The era of one-click shopping and instant downloads has shaped customer expectations: They want quick, easy and effective customer service too. Companies that lead in customer service are shifting their strategic focus to customer experience — and using artificial intelligence can go a long way toward increasing efficiencies and improving customer satisfaction.
 
Robotic process automation (RPA) uses artificial intelligence to boost customer experience on multiple levels in a customer service operation.
 
Read the full whitepaper by UiPath to learn more about the ways in which RPA can boost the customer experience including:
•    How automation can streamline and optimize human agent workflows
•    How automation allows agents to provide a more personalized experience in a reduced handling time
•    How automation can help support omnichannel environments
 

Tags:

UiPath
agent experience
contact center automation
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Contact Center & Customer Experience
AI & Automation
CCaaS