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Customer Experience

eBook: Five Steps to Master Digital Customer Engagement

Web chat, messaging apps, and chatbots hold tremendous potential for engagement. This ebook lays out 5 steps for digital engagement.
June 16, 2021

FiveSteps_AdobeStock_226352834_Tartila.jpeg

Illustration of magnet attracting people
Image: Tartila - stock.adobe.com

 
Web chat, social messaging apps, and chatbots hold tremendous potential for customer engagement and support. But customer experience leaders often feel they’ve yet to realize the full potential of these digital channels.
 
This ebook lays out five steps you can take to master digital customer engagement. Learn how to:
 
  • Craft your vision and get stakeholders on board
  • Establish your digital engagement foundation
  • Add more channels, volume and automation

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CX
Customer Engagement
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Customer Experience
CCaaS
Contact Center & Customer Experience
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