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Customer Experience

Big Ideas for Retail: Nine Key CX Trends

An industry snapshot of the trends that retailers and brands should consider incorporating into their customer experience strategy.
September 01, 2021

 
Many emerging customer experience (CX) trends have accelerated amidst sustained social and economic disruption. Businesses worldwide have fast-tracked initiatives to keep up with increasing demand for eCommerce. And retailers are still learning how to navigate this new landscape — one where digital comes first and consumers care more about CX than ever before.
 
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  • How to engage shoppers for a more personalized experience
  • Ways that data can help drive the customer journey
  • How removing silos will create a more satisfying CX

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